%PDF-1.4 % 1 0 obj <>/Metadata 2 0 R/Outlines 5 0 R/OutputIntents 6 0 R/PageLayout/OneColumn/Pages 3 0 R/StructTreeRoot 7 0 R/Type/Catalog>> endobj 2 0 obj <>stream 2016-05-04T09:18:33+01:00 2016-05-04T09:18:29+01:00 2016-05-04T09:18:33+01:00 Acrobat PDFMaker 11 for Word uuid:62fa7ea1-aa24-49ce-aacc-2409d7e674a5 uuid:399c179a-2234-402a-a8a9-a5ce11d036c8 application/pdf A Citizen Benefit Perspective of Municipal Enterprise Resource Planning Systems Abstract: Over the past three decades, Enterprise Resource Planning (ERP) systems have been adopted by businesses with increasing frequency to improve organisational efficiencies and to remedy fragmentation of information systems across company functions. In the public sector as well, many governments, especially at national and regional levels, have also been recognising the benefits of ERP systems. This paper reports on a case study of a large metropolitan municipality. Qualitative methodologies were employed in the form of in-depth interviews amongst selected respondents in the selected case. The study used hermeneutical principles of qualitative data analysis to elicit the findings. The research determined that, in addition to improving internal business processes, there are clear benefits to the citizen when public institutes like municipalities implement ERP systems. This study identifies a number of resultant and potential benefits as well as the management practices that are being employed by the municipal management to ensure maximum ERP system benefit to the citizens. These are, in fact, both indirect benefits which are found generically in any ERP system as well as direct benefits to citizens that are visible. The findings indicate that ERP systems promote financial sustainability, lowers overall ICT operational costs, reduce communication costs, enables an efficient budget and results in better overall governance of local governments. Takauya Chandiwana and Shaun Pather Adobe PDF Library 11.0 Keywords: ERP benefits, Information and communication technology, Information systems, Enterprise Resource Planning, ICT benefits management, municipal ERP system 1 A http://ns.adobe.com/xap/1.0/mm/ xmpMM XMP Media Management Schema internal UUID based identifier for specific incarnation of a document InstanceID URI http://www.aiim.org/pdfa/ns/id/ pdfaid PDF/A ID Schema internal Part of PDF/A standard part Integer internal Amendment of PDF/A standard amd Text internal Conformance level of PDF/A standard conformance Text endstream endobj 5 0 obj <> endobj 6 0 obj [<>] endobj 3 0 obj <> endobj 7 0 obj <> endobj 13 0 obj <> endobj 14 0 obj <> endobj 15 0 obj <> endobj 218 0 obj [16 0 R 234 0 R null 235 0 R null 236 0 R null 237 0 R null 238 0 R null 239 0 R null 240 0 R null 241 0 R null 17 0 R 18 0 R null 219 0 R 19 0 R null 220 0 R 20 0 R 21 0 R 22 0 R 23 0 R 24 0 R 25 0 R 26 0 R 27 0 R 28 0 R 29 0 R 30 0 R] endobj 219 0 obj <>]/Lang(EN-GB)/P 19 0 R/Pg 243 0 R/S/Link/Type/StructElem>> endobj 220 0 obj <>]/Lang(EN-GB)/P 20 0 R/Pg 243 0 R/S/Link/Type/StructElem>> endobj 221 0 obj [30 0 R 31 0 R 32 0 R 33 0 R 34 0 R 35 0 R 36 0 R 37 0 R 38 0 R 39 0 R 40 0 R 41 0 R 42 0 R 43 0 R 44 0 R 45 0 R 46 0 R 47 0 R 48 0 R 49 0 R 50 0 R] endobj 222 0 obj [51 0 R 245 0 R 246 0 R 247 0 R 248 0 R 249 0 R 250 0 R 251 0 R 252 0 R 253 0 R 254 0 R 255 0 R 256 0 R 257 0 R 258 0 R 259 0 R 260 0 R 261 0 R 262 0 R 263 0 R 264 0 R 265 0 R 266 0 R 267 0 R 268 0 R 269 0 R 270 0 R 271 0 R 272 0 R 273 0 R 274 0 R 275 0 R 276 0 R 277 0 R 278 0 R 53 0 R 54 0 R 55 0 R 56 0 R 57 0 R 58 0 R 59 0 R 60 0 R] endobj 223 0 obj [null null 279 0 R 280 0 R null null null null 281 0 R null null null 282 0 R 283 0 R null 284 0 R null null null null 285 0 R null null null 286 0 R 287 0 R null null null 62 0 R 63 0 R 64 0 R 65 0 R 66 0 R 67 0 R 68 0 R] endobj 224 0 obj [68 0 R 69 0 R 70 0 R 71 0 R 72 0 R 73 0 R 74 0 R 75 0 R 76 0 R 77 0 R 78 0 R 288 0 R 289 0 R 290 0 R 291 0 R 292 0 R 293 0 R 294 0 R 295 0 R 296 0 R 297 0 R 298 0 R 299 0 R 300 0 R 301 0 R 302 0 R 303 0 R 304 0 R 305 0 R 306 0 R 307 0 R] endobj 225 0 obj [80 0 R 81 0 R 308 0 R 81 0 R 82 0 R null 309 0 R 83 0 R 84 0 R 85 0 R null null 310 0 R null null null 311 0 R null null null 312 0 R null null null 313 0 R null null null 314 0 R null null] endobj 226 0 obj [87 0 R 88 0 R 89 0 R 90 0 R 91 0 R 92 0 R 93 0 R 94 0 R 95 0 R 96 0 R null 315 0 R 97 0 R 98 0 R 99 0 R] endobj 227 0 obj [99 0 R 100 0 R 101 0 R 102 0 R 103 0 R 104 0 R 105 0 R 106 0 R null null 316 0 R null null null 317 0 R null null null 318 0 R null null null 319 0 R null null null 320 0 R null null 108 0 R 109 0 R 110 0 R 111 0 R 112 0 R 113 0 R] endobj 228 0 obj [113 0 R 114 0 R 115 0 R 116 0 R 117 0 R 118 0 R 119 0 R 120 0 R 121 0 R 122 0 R 123 0 R 124 0 R 125 0 R] endobj 229 0 obj [125 0 R 126 0 R 127 0 R 128 0 R 129 0 R 130 0 R 131 0 R 132 0 R 133 0 R 134 0 R 135 0 R 136 0 R 137 0 R 138 0 R 139 0 R null null 321 0 R null null null 322 0 R null null null 323 0 R null null] endobj 230 0 obj [null null 323 0 R null null 141 0 R 142 0 R null null 324 0 R null null null 325 0 R null null null 326 0 R null null null 327 0 R null null null 328 0 R null null null 329 0 R null null 144 0 R 145 0 R 330 0 R null 146 0 R null 331 0 R 147 0 R 148 0 R] endobj 231 0 obj [149 0 R 150 0 R 151 0 R 152 0 R 153 0 R 154 0 R 155 0 R 156 0 R 157 0 R 158 0 R 159 0 R 160 0 R 161 0 R 162 0 R 163 0 R 164 0 R 165 0 R 166 0 R 167 0 R] endobj 232 0 obj [168 0 R 169 0 R 170 0 R 171 0 R 172 0 R 173 0 R 174 0 R 175 0 R 176 0 R 177 0 R 178 0 R 179 0 R 180 0 R 181 0 R 182 0 R 183 0 R 184 0 R 185 0 R 186 0 R 187 0 R 188 0 R 189 0 R 190 0 R 191 0 R 192 0 R 193 0 R 194 0 R 195 0 R 196 0 R 197 0 R 198 0 R] endobj 233 0 obj [199 0 R 200 0 R 201 0 R 202 0 R 203 0 R 204 0 R 205 0 R 206 0 R 207 0 R 208 0 R 209 0 R 210 0 R 211 0 R 212 0 R 213 0 R 214 0 R 215 0 R 216 0 R 217 0 R] endobj 199 0 obj <> endobj 200 0 obj <> endobj 201 0 obj <> endobj 202 0 obj <> endobj 203 0 obj <> endobj 204 0 obj <> endobj 205 0 obj <> endobj 206 0 obj <> endobj 207 0 obj <> endobj 208 0 obj <> endobj 209 0 obj <> endobj 210 0 obj <> endobj 211 0 obj <> endobj 212 0 obj <> endobj 213 0 obj <> endobj 214 0 obj <> endobj 215 0 obj <> endobj 216 0 obj <> endobj 217 0 obj <> endobj 332 0 obj <>/Font<>>>/StructParents 15/Type/Page>> endobj 333 0 obj <>stream HWKoGWi?y1H?+# 닜E?&H 9r﷞?Erclvtr٭n狝ndd?9;{\??IbBSSy?>Us{y?ژ=]V|z/?gN]f??E}t2ƛ?87?_?f???N~XLMB۝$q >1xEIT?]zJ؛]ʨ嶞?5sejiY聅v[?yr??޺ILN`zGMa%lFj-DC>HP) ?Ogn?>P??$$S ɹKVk*i?H{? 6?mk5??T$[#I?H?]E \łN[?_???X? 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