%PDF-1.4 % 1 0 obj <>/Metadata 2 0 R/Outlines 5 0 R/OutputIntents 6 0 R/PageLayout/OneColumn/Pages 3 0 R/StructTreeRoot 7 0 R/Type/Catalog>> endobj 2 0 obj <>stream 2016-05-03T09:59:08+01:00 2016-05-03T09:58:40+01:00 2016-05-03T09:59:08+01:00 Acrobat PDFMaker 11 for Word uuid:b4eaac49-95b2-4df5-a879-232b7551e049 uuid:2529e62a-bef6-40a4-ab8d-4d72641171fb application/pdf Impact of IS/IT Investments on Firm Performance: Does Stakeholder Orientation Matter? Abstract: This research project addresses a central question in the IS business value field: Does IS/IT investments impact positively on firm financial performance? IS/IT investments are seen as having an enormous potential impact on the competitive position of the firm, on its performance, and demand an active and motivated participation of several stakeholder groups. Actual research conducted in the Information Systems field, relating IS/IT investments with firm performance use transactions costs economics and resource-based view of the firm to try to explain and understand that relationship. However, it lacks to stress the importance of stakeholder management, as a moderator variable in that relationship. Stakeholder theory sees the firm as the hub centric to the spokes representing various stakeholders who were in essence equidistant to the firm, and survival and continuing profitability of the corporation depend upon its ability to fulfil its economic and social purpose, which is to create and distribute wealth or value sufficient to ensure that each primary stakeholder group continues as part of the corporation’s stakeholder system. Stakeholder theory in its instrumental version, argues that if a firm pays attention to the stakes of all stakeholder groups (and not just shareholders), it will obtain higher levels of financial performance. With this premise in mind, the aim of this paper is to discuss and test the use of stakeholder theory in the IS business value stream of research, in order to achieve a better understanding of the impact of IS/IT investments on firm performance (moderated by stakeholder management). To achieve the expected impact from an IS/IT investment, it is argued that firms need a strong commitment from those stakeholder groups, which lead us to the need of a corporate “stakeholder orientationâ€? When firm financial performance is measured by returns on assets (ROA), returns on investments (ROI) and returns on sales (ROS), the results show that “stakeholder orientationâ€?impact positively in the relation between António Guerreiro Adobe PDF Library 11.0 Keywords: IS/IT investments, impacts, financial performance, stakeholder orientation, return on investments, IS business value 1 A http://ns.adobe.com/xap/1.0/mm/ xmpMM XMP Media Management Schema internal UUID based identifier for specific incarnation of a document InstanceID URI http://www.aiim.org/pdfa/ns/id/ pdfaid PDF/A ID Schema internal Part of PDF/A standard part Integer internal Amendment of PDF/A standard amd Text internal Conformance level of PDF/A standard conformance Text endstream endobj 5 0 obj <> endobj 6 0 obj [<>] endobj 3 0 obj <> endobj 7 0 obj <> endobj 13 0 obj <> endobj 14 0 obj <> endobj 15 0 obj <> endobj 278 0 obj [16 0 R 17 0 R 18 0 R 19 0 R 20 0 R 21 0 R 22 0 R 23 0 R 24 0 R 25 0 R 26 0 R 27 0 R 28 0 R 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